Had an accident? We take it from tow to fixed.
One call coordinates your tow through Victoria's official accident allocation network, your repair, and the back-and-forth with your insurer — so you're not doing it from the side of the road.
Real people answer — no call centre queues, no cost to you · see how it works
Three calls you don't have to make
You make one call. We make the rest — the tow operator, the repairer, and your insurer.
Call us at the scene
Tell us where you are and what happened. We confirm you're safe and get a tow moving under the VIC accident allocation process.
We coordinate the tow
Your vehicle is collected by an operator from the official rotation for your area and taken to an assessment point.
Repair and insurer handled
Our Partner Repair Network provides the quote and liaises directly with your insurer on authorisation, while we arrange a hire car where your policy allows it.
Towing after a Victorian accident isn't first-come, first-served
Across Melbourne's metropolitan area and the Mornington Peninsula, accident towing is run as a regulated allocation scheme administered through VicRoads. Geelong and its surrounding area operate under a separate self-management allocation scheme. In both cases, operators are dispatched on a roster basis rather than by whoever gets there first.
Accident Assist Line operates within these official areas, so the operator you're allocated is legitimate and accredited — not someone working the scene without accreditation. Read about the scheme (Essential Services Commission Victoria).
Everything between the accident and getting your car back
Emergency accident towing
Tow coordinated through the official VIC allocation network across Melbourne, Geelong and the Mornington Peninsula.
Smash repairs & assessment
Our Partner Repair Network provides a written quote, transparent timeline, and repair work carried out to insurer-approved standard.
Insurer liaison
Our Partner Repair Network liaises with your insurer directly on repair authorisation, excess and timelines, so you don't have to.
Hire car coordination
Where your policy provides for it, we help arrange a replacement vehicle while yours is repaired.
Where we operate
Accident Assist Line is part of the accredited operator network across Victoria's Melbourne controlled area and the Geelong self-management area, covering metropolitan Melbourne, Geelong and the Mornington Peninsula.
Check live traffic, roadworks and closures
For real-time conditions on Victorian roads, use the state's official VicTraffic service — we don't run our own traffic feed, but this is the source we and other operators rely on.
Metropolitan Melbourne
Full coverage across Melbourne's designated controlled area, day or night.
Geelong
Tow and repair coordination across Geelong and its self-management area.
Mornington Peninsula
Tow and repair coordination extending across the Mornington Peninsula region.
Before you call
Is this an insurance company?
No. Accident Assist Line is a business name of Everyday Car Repair Network Pty Ltd, an independent vehicle accident assistance and tow/repair coordination service. We aren't an insurer and we're not affiliated with any insurance company — we work alongside your existing insurer on your behalf.
Do I need my insurance details ready?
It helps if you have them, but it's not essential to call us first. Your safety and getting the vehicle recovered come first — we can pick up policy details once the tow is underway.
What areas does the VIC allocation process cover?
Victoria has two regulated accident-towing areas: the Melbourne controlled area (metropolitan Melbourne and the Mornington Peninsula) and the Geelong self-management area. We operate across both. Outside these areas, standard roadside assistance and towing arrangements apply.
Will I be charged for the tow?
In most cases the tow and repair are covered through your insurance policy. We'll confirm your specific cost position with you and your insurer before any work proceeds.